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15 June 2024
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Contact us

Premier Club Rewards welcomes your comments or questions. Please contact us at the numbers below.

27 Devonshire Terrace,

Paddington, London. W2 3DP.

United Kingdom

Email: customercare@premierclubrewards.org


At Shaftesbury and Park Grand Hotels London we strive to provide you with the finest experience, and it's important to note that we don't handle reservations via email or phone.

For a seamless booking experience, we kindly invite you to use our user-friendly website which is the perfect place to make, amend, or even cancel a reservation.

If you've booked through third-party websites, we kindly request you contact them for assistance.

If you would like to book afternoon tea or for any food and beverage, please reach out to the respective hotel directly.

Please keep in mind that any booking changes or cancellations made through email may result in additional charges.

We are here to assist you, and we want to make your stay as smooth as possible, so please don't hesitate to explore our website for all your reservation needs.

Thank you for considering our hotels and we look forward to welcoming you soon.

For reservations, please contact us on reservations@parkgrandlondon.com
For any Public Relation Related Enquires, please contact on pr@parkgrandlondon.com

*Please note that our offices are open from Monday to Friday 09:00 am until 06:00 pm (GMT).

Should your query any further assistance outside these hours please email us on customercare@premierclubrewards.org and we will contact you at the earliest once office hours resume.

For directions to individual Shaftesbury hotels, please contact the hotel property.

Park Grand London Hyde Park

Email: stay.pghydepark@montcalmcollection.com

Tel: 00 44 20 7262 4521
Fax: 00 44 20 7706 1288

Park Grand Paddington Court London

Email: stay.pgpaddington@montcalmcollection.com

Tel: +44 (0) 20 7745 1200
Fax: +44 (0) 20 7745 1201

Grand Royale London Hyde Park

Email: stay.grandroyale@montcalmcollection.com

Tel: 00 44 20 7313 7900
Fax: 00 44 20 7262 1262

Park Grand London Heathrow

Email: stay.pgheathrow@montcalmcollection.com

Tel: +44 (0) 20 3118 9600
Fax: +44 (0) 20 8814 0114

*Please note that we monitor all reservations and sales calls for quality control and training purposes.

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