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Time: 03:51 04 February 2012

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Premier Club Rewards Terms & Conditions


1. Points for Stay

  1.1   Premier reward points may be earned at any hotel participating in The Shaftesbury Hotel Collection or The Montcalm Hotel Collection.
  1.2   Members will be awarded TEN (10) points for each ONE (1) Pound Sterling (or its equivalent in another currency) paid on the member hotel room rate only.
  1.3   Members paying in any currency other than Sterling, the amount spent will be converted into Sterling at the rate applicable on the date of check-out.
  1.4   As a welcome gift, when you join the Premier Club programme, you will receive a bonus 100 points added to your account.
  1.5   Premier Club Rewards offers membership to all individual guests.
  1.6   Points will be rewarded on Net Total Room Revenue spent per stay.
  1.7   Premier Club Rewards Membership is Non-transferrable and all  bookings should be confirmed and paid by the PCR member only.
  1.8   Points are only awarded on check-out once full payment has been processed.
  1.9   Members can access their account information online at www.premierclubrewards.org. 
  1.10   If Members have not received points for their stay at any of the Shaftesbury Hotel Collection or The Montcalm Hotel Collection, they must contact the Premier Club Rewards Service Centre in writing with a legible copy of the Member's hotel folio within six months from their check out. The Shaftesbury Hotel Collection & the Montcalm Hotel Collection have the right to deny such credits if members fail to provide adequate documentation. For Member's benefit, Members should keep all hotel travel documents safe until they are awarded points for the stays.
  1.11   Premier Club Rewards points are not redeemable for cash or any other form of credit and can only be redeemed for a Rewards Night Stay in accordance with the Terms and Conditions of the programme. Points have no cash value. Points cannot be purchased or sold and are not transferable.
 

2. Reward Limitations

  2.1   Premier Club Rewards Points are not awarded for complimentary rooms.
  2.2   Points are not awarded for stays at the following room rates: Net wholesale individual and group rate, Group Discounted rate, Employee rate, Seasonal worker/crew rate, Industry discount rate, Complimentary hotel stays and bookings done for another person.
  2.3   A Member may earn points for amounts spent on up to two hotel rooms at the same time, in condition that the member is a registered guest, each of the rooms is booked in his/her name, occupy at least one of the rooms and pay personally for both rooms. The occupant of the second room will not receive Premier Club Rewards points if he/she is a member of the rewards programme.
  2.4   Premier Club Rewards points will not be awarded beyond the termination date of a Member's participation in the Club, however Premier Club Reward’s members will be provided six months from the termination date to redeem the points they have in account. Any points remaining beyond that date will expire.
  2.5  A Member may earn points for amounts spent on up to two hotel rooms at the same time, in condition that the member is a registered guest, each of the rooms is booked in his/her name, occupy at least one of the rooms and pay personally for both rooms. The occupant of the second room will not receive Premier Club Rewards points if he/she is a member of the rewards programme.
  2.6  A Member can receive Premier Club Rewards points for previous bookings dated no more than one (1) month before joining the Rewards programme
  2.7   Members get refunds for received points; we will adjust the number of points awarded accordingly.
  2.8   Premier Club Rewards points are non-transferable for any reason. Individuals are only eligible to have one Premier Club Rewards account. Accounts cannot be shared or combined by more than one person.
  2.9   A member's account cannot be used by anybody else in order to accrue Premier Club Rewards points and benefits.
  2.10   Premier Club Rewards cannot be combined with any other Reward Programmes.
  2.11   A member can only take advantage of the Premier Club Rewards benefits and earn points for each room he/she reserves under his/her name, check in personally and pay for the room personally.
 

3. Notification of Changes

  3.1   At any time, with or without notice, The Shaftesbury Hotel Collection & The Montcalm hotel Collection has the right to change, modify or cancel Premier Club Rewards regulations and rewards at any time.
  3.2   Any such changes will be shown in the Premier Club Rewards Terms and Conditions available at Premier Club Rewards official website and will be effective immediately unless stated otherwise. An email will be sent to all members regarding any change that has taken place.
  3.3   We will try to notify Premier Club Rewards Members of any changes to Terms & Conditions, but will not be liable for failure to do so.
     

4. Reward Nights

  4.1  In Order to redeem Premier Club Rewards points for a Reward night at the Shaftesbury Hotels Collection ot The Montcalm Hotels Collection, members must make a reservation directly with Premier Club Rewards.  A Credit Card guarantee is required at time of booking. 
  4.2  Please note that a minimum period of 48hrs notice is required to redeem points for a Reward night stay.
  4.3   Premier Club Rewards members can redeem 15,000 points for a Reward Night stay in any of the Shaftesbury Hotels Collection. Premier Club Rewards members can redeem 40,000 points for a Reward Night stay in any of the Montcalm Hotels Collection participating property. .  
  4.4   Rooms are limited, subject to availability and may be unavailable during high demand periods. Reward night stay and upgrades are subject to availability. Premier Club Rewards Reward night and upgrade awards are subjected to blackout dates. There are limited numbers of rooms available for Free Night Award Redemption during certain period, therefore Premier Club Rewards award redemption may not be available.
  4.5  Premier Club Rewards reservations are subject to the Shaftesbury Hotel Collection/ The Montcalm Hotels Collection cancellation policy. If member does not check in to the hotel or cancel his/her booking without following the cancellation policy, member will be billed for a one night charge.
  4.6  Premier Club Rewards Reward Night awards are for standard guest room. Premier Club Rewards Reward Night awards may be used for single or double occupancy. Any additional guest is subject to the applicable hotel's charges. Reward night rooms do not include food and beverages. Any extras charges must be paid directly to the hotel prior to check-out.
  4.7  Guests who redeem points for a Reward Night stay will be provided with a complimentary Full English Breakfast in most Hotels.
  4.8  The Shaftesbury Hotels Collection and The Montcalm Hotels Collection reserve the right to restrict, suspend, modify or substitute the Reward Nights Club at any time without notice.
 

5. Maintaining Account Information

  5.1  When member enrolls in the Premier Club Rewards program, members will receive an email confirming their membership along with a reminder if their Username (the email ID that they have used to join the program) and their password.
  5.2  No membership cards are issued for Members. When making a booking online, Members are required to provide their Username (the email ID that they have used to join the program) and their password in the "For Premier Club Rewards Members" on the reservation page.
  5.3  Members can access their account online via www.premieclubrewards.org and are responsible for notifying Premier Club Rewards of any address or username change.
     
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